FREQUENTLY ASKED QUESTIONS
How long will I have to wait for my order?
Usually 5 working days, however depending upon how high the waves are around the island , it might take a little longer.
What if I don’t receive my order?
Don’t panic! Contact one of Mrs Doyle’s Lovely girls on mrsdoylesteacompany@gmail.com and we’ll sort it out, that’s what Lovely girls are for.
The Lovely girls aim to dispatch every order within 2 working days of date you placed the order, and expect 90 % of all orders go out within one working day!
Normal post from the island is 1-3 days and to the UK it’s 2-3 days, Europe 3-5 days and worldwide 5-10 days
What if I want to cancel/ return my order?
You have the right to return your order up to 7 working days following receipt of your goods. Mrs Doyle will of course be devastated but she will of course understand.
You will receive a full refund as well as postage, if applicable, if the charges were levied with your original order ,and it is returned in full.
The order must be returned in a saleable condition and in its original undamaged packaging. We will refund the total price or replace the product. The Return delivery charges will only be refunded in the event of Faulty, damage or incorrect items having been sent to you. This will not affect your statutory rights.
If the returns are for something other than defective products then returns outside this time frame above may be accepted at the sole discretion of Mrs Doyle.
All returns must be sent to: Mrs Doyle‘s tea, 33 Upper Merrion Street, Dublin 2. Ireland
You should inform us if you wish to cancel an older ASAP as Mrs Doyle and her Lovely girls pride themselves in their speedy dispatch, so basically it’s easier to sort this out before your order has left the island.
Availability of Mrs Doyle's Teas and Gifts
Mrs Doyle is hands on at all times and the lovely girls have set up a technology system that automatically acknowledges receipt of your order, however you should keep in mind that acknowledgement of receipt does not constitute acceptance of your offer to purchase the item(s).
Mrs Doyle will endeavor to keep stock of all items on her website, however she cannot guarantee it. Therefore, Mrs Doyle’s lovely girls will acknowledge receipt of your order. Mrs Doyle is not creating a binding obligation to supply the items you have ordered but which she may not have in stock. Also you should note that designs on some accessory items may vary, according to supply.
Mrs Doyle will in the event of unavailability, for whatever reason, advise you of the position as soon as she receives your order and Mrs Doyle’s lovely girls will await your subsequent instructions.
Prices
All prices are in Euros or UK Pounds and are inclusive of VAT at the current applicable rate. You should note that there is presently no VAT on loose leaf tea.
How Mrs Doyle accepts payment?
We accept payment in the following ways:
1 By credit card - Mastercard, Visa, etc. (NO charge)
2 By debit card - Switch, Maestro, etc. (NO charge)
WHAT ARE THE POSTAGE CHARGES ?
SEE CHARGES FOR POSTAGE BASED ON WEIGHT BELOW
POSTAGE FOR UK CUSTOMERS :
UK
Package size |
Weight |
N. Ireland |
GB |
Small |
Upto 1000g |
£3.00 |
£3.24 |
|
Upto 2000g |
£4.80 |
£7.20 |
Medium |
Upto 1000g |
£4.00 |
£4.95 |
|
Upto 2000g |
£4.80 |
£7.20 |
|
Upto 5000g |
£4.80 |
£13.20 |
|
Upto 10000g |
|
£20.25 |
International
Weight |
ROI |
EU |
Rest of World |
Upto 250g |
£3.72 |
£3.72 |
£4.98 |
Upto 500g |
£5.16 |
£5.16 |
£8.04 |
Upto 750g |
£6.72 |
£6.72 |
£10.92 |
Upto 1000g |
£8.10 |
£8.28 |
£14.22 |
Upto 1250g |
£8.10 |
£9.72 |
£16.80 |
Upto 1500g |
£8.10 |
£11.16 |
£19.98 |
Upto 1750g |
£8.10 |
£12.78 |
£21.66 |
Upto 3000g |
£8.10 |
£14.40 |
£25.20 |
3000g - 5000g |
Quote on Request |
Quote on request |
Quote on request |
Cafes, restaurants, hotels, delis, retail and wholesale
Mrs Doyle is all for supporting cafes, restaurants, hotels, delis. The lovely girls will supply Mrs Doyle’s wholesale specialty teas and tea accessories for foodservice and retail outlets on request. Call Mrs Doyle or one of her Girls and ask for a price list and Mrs Doyle will be pleased to recommend her best sellers.
For more information, prices and terms please contact mrsdoylesteacompany@gmail.com
Mrs Doyle's tea shop is definitely the best place to learn to love organic Irish loose leaf tea and find the perfect Irish tea hamper or the perfect Irish food hamper. so Go On https://mrsdoylesteashop.com/collections/gifts-for-every-occasions